Customer Experience
Support Ticketing
A complete ticketing system with SLA management, auto-routing, escalation rules, and customer satisfaction tracking.
Support chaos
Customer issues come in via email, phone, chat, and social media. There's no unified view. Response times are inconsistent. Tickets get lost or duplicated.
The SpinFlow way
Every support request becomes a trackable ticket. Auto-routing sends issues to the right team. SLAs ensure timely responses. Customers see status updates in their portal.
Key features
Multi-channel intake
Capture tickets from email, web forms, chat, and portals
Auto-routing
Route tickets by type, priority, and team expertise
SLA management
Set and track response and resolution time targets
Satisfaction tracking
CSAT surveys after resolution with trend analytics